Kandypens Galaxy – Vape Vitals
Manufacturer KandyPens, Inc
Style Pen
Charging Time ~1-2 Hours
Warranty Lifetime
MSRP $99.95

Brief Overview

The KandyPens Galaxy is one of a couple innovative models of vaporizer pens from KandyPens. Just as the KandyPens Donuts uses a wickless ceramic dish for its atomizer, the Galaxy vape pen uses a completely quartz and stainless steel chamber. Both concentrate vaporizer pens are completely cotton less and wickless and use modern technology to deliver the most delicious vaporizer. These pens are a bit more delicate than their Donuts counterpart, but they vaporize just as well. The KandyPens Galaxy is completely compatible with all wax and concentrates and non-compatible with dry herbs.

Charging

A: The charger is USB and will work globally.
A: About 1-2 hours.
A: Simply remove the atomizer from the battery, and connect the battery to the adapter!
A: The red light on the dock will change to green.
A: The power button will flash when you press it.

Temperature

A: Once the unit is on, click the button 3 times to change the heat setting.
Red indicates low heat (350°)
Green indicates medium heat (390°)
Blue indicates high heat (430°)
A: No, you do not, the Galaxy will remember whatever heat setting you last had it on.

Usage

A: The Galaxy is very simple to use!

1. Pull mouthpiece upwards to separate the airflow regulator from the heating chamber of your Galaxy pen.

2. Prepare your product and load directly onto the heating chamber (atomizer). Ensure direct contact is avoided between loading tool and heating element.

3. Once your product is properly loaded, reconnect airflow regulator to heating chamber. Ensure chamber is not overloaded as this can cause the product to fail and will not be covered under warranty.

4. Press the button on the battery 5 times quickly to turn the unit on.

5. Click 3 times to toggle between the 3 heat settings.

6. Then press and hold the button while inhaling to administer vapor.

A: The Galaxy was designed for solid concentrates only.
A: It’s best to not over fill the heating chamber. Just apply enough for one session at a time.
A: Occasionally through use, especially when drawing rapidly, the melted concentrate can cling to the sides of the crucible, preventing it from making contact with the atomizer coil. Using the unique included tool, you can ‘push’ the buildup on the sidewalls back down into the crucible for use. Use caution not to make contact with the atomizer, you could damage it very easily.

Accessory

A: This depends on how often you use the Galaxy and each coil. It will be about 4-6 weeks varying on use.
*This does not mean it could not last longer.*

Common Product Issues

A: Yes, it will shut off after being activated for 10 seconds.

Cleaning & Maintenance

A: Any concentrate that may have collected on the body of your Galaxy can be removed with a warm damp cloth.

If you need to remove concentrates from inside the crucible, you can do so using your Galaxy Tool. USE CAUTION and be extremely careful not to damage the atomizer coil.

Within the crucible of your Galaxy tank, the coil works to clean itself by clearing off any residue that comes in contact with it. Soak the atomizers in rubbing alcohol or glass cleaner solution for 15 minutes then blow out the air holes and chamber with air gun. Make sure unit is completely dry before reusing. Also, make sure air holes in atomizer are clear before using. DO NOT soak overnight or the paint may peel off coil.

A: Within the crucible of your Galaxy atomizer, the coil works to clean itself by clearing off any residue that comes in contact with it. If you need to remove concentrates from the crucible, we don’t recommend it, but you can do so using your Galaxy Tool. You can soak the atomizers in rubbing alcohol or glass cleaner solution for 15 minutes then blow out the air holes and chamber with air gun.
A: On certain parts alcohol is fine. The top cap will incur the most buildup, soaking it in alcohol or cleaning with alcohol soaked cotton swab are effective cleaning methods.

Cleaning the atomizer is not recommended, replace as needed.

Make sure you don’t expose the battery to any liquids whatsoever. If you need to clean the outside of the Galaxy, use a warm damp cloth. If the Galaxy gets wet in any way, allow to dry in the sun or a warm dry area until COMPLETELY DRY. Attempting to use the Galaxy if wet will cause serious damage to the unit.

A: The top cap will incur the most buildup, soaking it in alcohol or cleaning with alcohol soaked cotton swab are effective cleaning methods. Make sure you don’t expose the battery to any liquids whatsoever.

Ordering / Returns / Warranty

A: The Galaxy has a Lifetime warranty.
A: KandyPens is handling all of the warranty requests and service for the Galaxy.
Battery Style Barrel
Replaceable Battery No
Recharge Time ~ 1-2 Hours
Tank Style Dual Quartz
Tank Material Quartz Crystal Chamber
Tank Capacity 0.1
Heating Element Quartz
Warm-Up Time ~ 2 Seconds
Vapor Delivery Method Direct Draw

Included with Purchase:

  • Temperature Controlled Battery
  • Dual Coil Quartz Crystal Atomizer
  • Chamber Connector
  • Mouthpiece
  • Travel Case
  • USB Charger
  • Dab Tool
  • Instruction Card

Getting the Most Out of Your Kandypens Galaxy

  • Drawing after the heater has cooled down will allow the air vents to stay free of blockage.
  • Never leave a Galaxy in a hot car. Ever.
  • Allowing the Galaxy to freeze can damage the atomizer. Avoid temperatures below 40 degrees.
  • Use caution with the included tool, as it could damage the atomizer coil if you aren’t careful.
  • Overloading more than one session’s worth of concentrate is a potential recipe for mess.
  • Try different coils for different experiences.

Need Assistance with your Kandypens Galaxy?

Try these Solutions to common issues:

A: A few things could be causing this. Is the 5-click safety lock in place? Try clicking your Galaxy button five times and see if anything happens.

Are you getting any light at all from the button? If not, make sure that its charged properly. This seems obvious, until you realize the power strip you were plugged into wasn’t turned on. Or…the USB port you were plugged into wasn’t actually a powered USB port. Or…there are many reasons to think your vaporizer is charging…when it isn’t. It happens all the time.

If you have charged it fully, and unlocked the power button, and are still getting no vapors, remove the mouthpiece, press the button, and see if the atomizer is at least getting warm?

If you have no activity from a fully charged Galaxy , it’s possible that your atomizer has died. We’ll have replacement cartridges available.

A: Make sure your Galaxy is fully charged, and the atomizer coil is fully seated and loaded properly (not overloaded). Try different temperature settings to get thicker vapor.
A: If this occurs, allow the Galaxy to heat up for five seconds, and try to draw, this should allow the concentrate blockage to free itself.

As you continue to use the Galaxy , be mindful of this blockage potential. One trick to prevent it from happening is to continue to draw through through the Galaxy once a minute as it is cooling. Once all the internals have cooled to room temperature, you can stop.

Warranty Contact

KandyPens offers a Lifetime Warranty on the life of the batteries on their products. If for any reason your battery stops working please contact our Customer Support department.

KandyPens Contact Info:
855-526-3904 M-F 9am-6pm PST
Support@kandypens.com

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